1. Data Controller
This website is operated by:
BOREA IT d.o.o.
Slovenia
VAT ID: SI64114317
Email: [email protected]
2. What Personal Data We Collect
We may collect the following types of personal data:
a) Orders (WooCommerce)
- Full name
- Billing and shipping address
- Email address
- Phone number (if provided)
- Order details
b) User Accounts
- Username
- Email address
- Order history
c) Contact Forms
- Name
- Email address
- Message content
d) Newsletter (Brevo)
If you subscribe, we collect:
- Email address
3. How We Use Your Data
We use your data to:
- Process and deliver orders
- Communicate with customers
- Send newsletters and promotional emails (only if subscribed)
- Improve our website and services
4. Legal Basis (GDPR)
We process your data based on:
- Contractual necessity (processing orders)
- Legal obligations (accounting, tax laws)
- Legitimate interests (website improvement, fraud prevention)
- Consent (newsletter subscriptions)
5. Payments
We use third-party payment providers:
- PayPal
- Stripe
Your payment details are processed securely by these providers. We do not store your full payment information.
6. Analytics and Tracking
We use tools such as:
- Google Analytics
These tools may collect anonymized data such as:
- IP address
- Browser type
- Pages visited
7. Email Marketing
We use Brevo for email marketing.
You can unsubscribe at any time via the link in our emails.
8. Data Sharing
We may share your data with:
- Payment providers (PayPal, Stripe)
- Hosting provider (Hostinger)
- Delivery partners (for shipping orders)
- Email marketing provider (Brevo)
We do not sell your personal data.
9. Data Retention
We retain your personal data:
- As long as necessary to fulfill orders
- As required by law (e.g., accounting obligations)
- Until you request deletion
10. Your Rights (GDPR)
You have the right to:
- Access your data
- Correct your data
- Delete your data
- Restrict processing
- Data portability
- Withdraw consent
To exercise your rights, contact us at: [email protected]
11. Cookies
We use cookies to:
- Ensure proper website functionality
- Analyze traffic
- Improve user experience
You can control cookies via your browser settings.
12. Data Security
We implement appropriate technical and organizational measures to protect your data.
13. Changes to This Policy
We may update this Privacy Policy at any time. Changes will be posted on this page.
14. Contact
If you have any questions about this Privacy Policy, contact us at: [email protected]
Returns & Refund Policy
1. Return Period
We offer a 14-day return policy, which means you have 30 days from the date of delivery to request a return.
2. Eligibility for Returns
To be eligible for a return:
- The item must be unused, unworn, and in its original condition
- The item must be returned in its original packaging
- You must provide a receipt or proof of purchase
We reserve the right to refuse returns that do not meet these conditions.
3. Non-Returnable Items
The following items cannot be returned:
- Custom or personalized products
- Digital products or downloadable items
- Gift cards
- Items damaged due to misuse
4. Return Process
To initiate a return, please contact us at: [email protected]
Include your order number and reason for return.
If your return is approved, we will provide instructions on how and where to send your package.
⚠️ Items sent back without prior approval will not be accepted.
5. Return Shipping
- Customers are responsible for return shipping costs
- Shipping costs are non-refundable
- We recommend using a trackable shipping method
6. Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.
We will:
- Replace the item free of charge, or
- Offer a full refund if replacement is not possible
Please include photos as proof.
7. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved:
- Refunds will be processed to your original payment method (PayPal or Stripe)
- Please allow 5–10 business days for the refund to appear
8. Late or Missing Refunds
If you haven’t received a refund:
- Check your bank account again
- Contact your payment provider (PayPal/Stripe)
- Contact us at [email protected]
9. Exchanges
We only replace items if they are defective or damaged.
10. EU Customers (Right of Withdrawal)
If you are located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason.
This right applies in addition to our 30-day return policy.
11. Contact
For any questions regarding returns and refunds, contact us at: [email protected]